Regulations

1. General conditions

Regulations define terms and conditions of reservation and rental of hotel accommodation offered at www.krakowforyou.com. Making reservation by the Client is equivalent of reading and accepting below regulations. Reservation is a conclusion of accommodation rental agreement between KrakowForYou Apartments and the Customer under the conditions specified in below regulations and price list.

2. Rental agreement

The agreement between KrakowForYou Apartments and the Customer covers only rental of the apartment. Travel organization, and time planning during the stay is a responsibility of the Customer. Apartment rental includes charges for utilities (gas, electricity, water) and final cleaning. KrakowForYou Apartments will charge no additional fees beyond those indicated on the website. All apartments are furnished and have fully equipped kitchenettes. KrakowForYou Apartments offers hotel linens and towels with no extra charge.

3. Reservation

To make reservation please contact Reception of KrakowForYou Apartments by phone or by e-mail. Telephone booking requires subsequent confirmation by e-mail, lack of this action:
- if booking was made on arrival day – will cause booking cancellation at 6 p.m.
- if booking was made in at least one day in advance – will cause booking cancellation after 24H from the phone conversation.

To make reservation please specify:
- name
- date of reservation
- number of people in the apartment
- arrival time
- credit card information (card number, expiry date, CVC number) in order to guarantee reservation or to pay in advance 30% of total reservation cost within three days from when it was made.

Each reservation done at KrakowForYou Apartments is guaranteed and can be cancelled until 6 p.m. on arrival day in written form. No-show or lack of cancellation i specified time will result in:
- in case of guarantee by credit card Guest will be charged for the first unused night
- in case of guarantee by prepayment, money deposit will be not refundable.  

KrakowForYou Apartments reserves the right to pre-authorize Guest credit card before arrival.  

During high season, fair periods, important cultural or political events in Krakow or long weekends KrakowForYou Apartments has a right to exact 100% pre-payment for total reservation, without possibility of booking cancellation.

"Hot deal" meaning special price offers are always pre-paid in total amount and are non-refundable.  

4. Hotel day (check-in / check-out time)

Check-in starts at 2 p.m. on arrival day, check-out finishes at 11 a.m. on departure day.
- Early check-in: early check-in is possible upon availability after consulting with Reception Office
- Late check-out: late check-out is possible upon availability after consulting with Reception Office, late check-out is paid extra:
• Extension of stay till 2 p.m. fee of 25% of daily rate.
• Extension of stay till 6 p.m. fee of 50% of daily rate.

5. Check-in procedure (key collection and payment)

During check-in Guest is obligated to show the Receptionist identity card with photo.

KrakowForYou Apartments reserves the right to refuse check-in of Guest who:
• doesn't have or doesn't want to show a valid identity card
• is under influence of alcohol or other drugs
• during the previous stay grossly broke KrakowForYou Apartments regulations.

Reception Office of KrakowForYou Apartments is opened: Monday – Sunday 10:00-20:00

Guests arriving during above hours are invited to the Reception (address: Kraków, Grodzka Street, no. 4). Payment for whole stay is done in advance during check-in.

Arrival at night and key collection at the apartment There is possibility to pick up the keys at the apartment at any time of day. Reservation may be cancelled at least one day before arrival.

6. Check-out

During check-in Receptionist always inform where to leave the keys. Loss of keys results with a fine of 300 PLN.  

7. Silence at night

Guests are obligated to obey the principles of good neighborhood, especially the rule of silence at night hours between 10 in the evening and 6 in the morning. In the case of disturbance KrakowForYou Apartments has the right to impose a penalty in amount of 1000 PLN.

8. Responsibility for the apartment

Guests are required to maintain the apartment in the same condition like on arrival day.
- In case of damage of the apartment guest is required to pay compensation to fully cover the value of losses. Payment must be done before departure directly to the person responsible for the keys.
- Every time exiting the apartment Guest is requested to close all windows and close the door locks.

9. Smoking is not allowed

Smoking is not allowed in the apartment. Breaking non-smoking rule may occur with penalty of 500 PLN.

10. Price list

Public rate for apartments are displayed on www.krakowforyou.com, KrakowForYou Apartments has the right to change the price list for selected periods.

11. Children at KrakowForYou Apartments

For all children under 10 years old stay free when sharing the apartment with parents on existing bedding. Older children and adults extra fee of 50 PLN per day per person (extra bed is included in rate). Hotel offers cots.

12. Animals

Animals are accepted.

13. Special situations

In the case of unforeseen circumstances which effects can't be eliminated immediately, KrakowForYou Apartments reserves the right to offer the Guest a substitute accommodation similar to the booked option. In case of event of force majeure KrakowForYou Apartments has right to terminate the agreement. This also applies to situations in which the Guests' security or Guests' property will not be safe, for reasons beyond KrakowForYou Apartments. Amount paid by the Client shall be immediately refunded, minus the fee for services already rendered.

14. Failures

KrakowForYou Apartments obligates to remove any defects arising in the apartment without delay as soon as possible. Failure resulting from factors beyond the KrakowForYou Apartments (delivery of media including the Internet, equipment failures found in the apartment) do not constitute a reason for cancellation of a reservation - the Customer is obliged to pay for the entire reservation.

15. Personal data

Personal information (e-mail address) provided by the Customer will be used only for the purpose of reservation and to communicate about seasonal promotions. The Customer has the right to withdraw from participation in promotional campaigns.

16. Dispute settling

The law applicable to disputes between KrakowForYou Apartments and the Customer is the Polish law. Disputes will be settled by the court competent for the premises of KrakowForYou Apartments.

17. Final provisions

Number of people staying in the apartment can't be greater than indicated during reservation process. In case of exceeding this number, KrakowForYou Apartments has the right to charge a fee for each additional person or terminate the reservation immediately without refund.

Please do not leave valuable belongings in the apartment - KrakowForYou Apartments doesn't take responsibility for any loss or damage.