Frequently asked questions

Does the total price include expenses or taxes?

The total price includes taxes. Additional expenses, if existing, would be indicated in the particular conditions of each apartment.

Is the cleaning service included in the total price?

The cleaning service fee is included in the total price. If not, it would be indicated in the particular conditions of each apartment.

I would like to book a couple of apartments for a bigger group of people.

Normally apartments which are located in the same building have similar names. Therefore they are easily recognisable in the apartments list. If you have any doubts, please contact us and we will try to help you.

How do I get the booking confirmation and the keys?

The confirmation of your booking will be sent to the e-mail address that you used in the reservation form.
Key collection takes place at the office, located at Grodzka 4 Street. The office is open from 10:00a.m. until 8:00p.m. When arriving after 21:00, keys can be collected from a night-guard. When you receive the booking confirmation by e-mail, you will also get detailed instructions about how to collect the keys.

I want to know if there are beddings and towels in the apartment.

Yes, apartments provide beddings and towels for the amount of people arriving to the apartment.

When does the check-in start and the check-out finish ?

Our check-in starts at 2 p.m. and the check-out is at 11 a.m.

Is there a possibility to pay with a credit/debit card?

Yes, you can pay either with cash or credit/debit card in KrakowForYou office.

Is it possible to pay in a foreign currency?

In KrakowForYou office the following currencies are accepted: zloty (PLN), euro (EUR), american dollar (USD) and british pound (GBP).

Is it possible to collect/bring back the apartment keys before/after office hours?

KrakowForYou office is open everyday between 10:00 a.m. -8:00 p.m. Within these hours check-in and check-out take place in the office. When arriving after 9 p.m., keys can be collected from a night-guard. On the check out please leave the keys in the apartment on the table and close the door behind.

Is it possible to order cleaning service during my stay in the apartment?

Yes, there is a possiblity to order cleaning service in the apartment during your stay. Such cases will be considered individually. In this case, please contact our office.

Is it possible to book a taxi transfer from the airport/railway station directly to the apartment?

Yes, it is possible to order a taxi trasfer directly to/from the apartment. If you would like to use the KrakowForYou TAXI service please contact our office.

Is it possible to use parking space?

Unfortunately you can not park your car in front of our ApartmentHouses. Both our ApartmentHouses are located in the pedestrian part of town (Zones A and B). We offer parking lots located in the city center. Detailed information regarding the nearest parking areas and parking lots are located at the link: map of Krakow Car Parks

 

Should you have any other questions, please ask our staff – we will be eager to help.
[email protected] or +48 660541085